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一 : 客服的个人英文简历模板
d-90, 25th street
clewiston, fl, 0510
cell: (123) 459 9784
to get a position as a customer care officer where my skills of handling customers will be utilized for the growth and development of the organization.
possess seven years of experience in customer service
in-depth knowledge of basic operating systems
flexible, attention to detail and ability to learn quickly
possess excellent listening and responding skills
ability to handle multiple tasks and solve customer queries efficiently
possess good sales and customer service skills
excellent administrative and organizational skills
ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
highly initiative to manage a busy workload without close supervision
ability to build and maintain good relationship with customer
educational summary and certifications:
bachelor's degree in english from daffodils arts college in the year 19xx
master's degree in english language from university of xyz in the year 19xx
certification course in communication skills from soft skills training center in the year 19xx
abc business center inc, state
20xx till date
customer care officer
responsible for dealing with customer relevant queries, complaints and request for information on products and services
assigned the tasks of recording all communications between various parties
handled the tasks of drafting documents as requested by customer care manager
prepared daily, weekly and monthly statistical reports
responsible for generating ideas on ways to resolve problems and serve customers in a better way
confirmed customer understanding of the solution and provided extra customer education as required
techno global center co inc, state
20xx till date
customer care officer
assigned the tasks of processing customer orders as well as provides details about the products and services to customers
handled the responsibilities of designing activities to improve business performance and customer satisfaction
conducted needs-based selling by using non-scripted probing techniques to find customer requirements
communicates effectively with teams in the program to ensure quality and timely expedition of customer requests
handled the tasks of preparing customer correspondence and updating customer files
assigned the tasks of responding to customer queries and concerns regarding product and services of the organization
areas of interest:
to apply my comprehensive customer service skills to meet the goals and objectives of the organization
to increase the sales and service of the organization by applying my excellent negotiation and customer service skills
name: anny smith
date of birth: xx/xx/19xx
employment status: full time
relationship status: married
mr. charlie smith
senior customer care officer
lopez associates co inc, state
二 : 个人英文应聘信模板5 moon avenue 23december XXmary wright personnel department 22 rocks road dear ms wright i am writing to apply for the post of assistant editor. i get this new which advertised in the moring paper of 20 december. since graduating from anyang normal university, my major is english secretary. i earn application of english secretarial certificate and computer-level certificate during my college life. i have been working for ems company. i have become particularly interested in interactive and multimedia work. now, i want to develop my career in that direction. i would welcome the opportunity to work as a part of your company. i will do my best to make a significant contribution while developing my skills further. i would be happy to show you a portfolio of my work. i am available for interview next week and look forward to hearing forming you. yours sincerely eric smith
三 : 外企秘书的个人英文简历模板
sandy lin 15/f,tower2 ,bright china,building1,beijing.
to contribute acquired administrative skills to a senior secretary/word processor position.
summary of qualifications
*more than 13 years administrative/clerical experience; type 90 wpm. *self-motivated;able to set effective priorities and implement decisions to achieve immediate and long-term goals and meet operational deadlines.
*proven communication abilities,both oral and written.
1988-present caldyne associates,providence,ri
process technical reports,engineering specs,and traffic studies utilizing multi-mate wp.type all requisite documents for staff of 30 professionals.arrange meetings,handle incoming calls.expedite ups mailings,federal express,faxing and courier services.type statistical charts,manuscripts,correspondence,and minutes.order supplies,coordinate daily meetings,arrange luncheons,and administer labor cards.
1984-1988 bristol bank,bristol,ct
utilized call director,typed reports,letters,and expense sheets.reserved conference rooms,order supplies.responsible for calligraphy assignments.
1981-1984 sargent agency,hamden,ct
assigned to school of public health.managed typing of medical charts used in textbooks for government funded medical program in iran.
pollack secretarial school,jackson,tn 1979
dos,microsoft word,ibm compatible,lotus 1-2-3
separate category for computer experience calls attention to candidates technical knowledge.
四 : 保险工作人员的英文简历模板
an executive level position in the insurance industry.
proven sales ability. highly organizedand efficient. extremely capable manager and leader. proficient in allphases of organizing and coordinating projects, meeting deadlines, andmeeting budgets.
state home insurance, cleveland, oh
lead associate, sales, 1998 to present
supervised department of 20 employees. responsibilities includeddevelopment of new accounts and management of ongoing corporateaccounts. responsible for interviewing, hiring, and training newpersonnel.
direct insurance, cleveland, oh
sales agent, 1992 to 1997
specialized in sale of life insurance policy. office's highest grossing salesman for three consecutive years, 1994 - 1997.
hawbaker & kazminski, des moines, iowa
legal secretary, 1988 to 1992
worked for three lawyers specializing in personal injury law andmalpractice. wrote rough drafts of briefs in malpractice cases. regularcorrespondence with insurance company representatives.
insurance institute, baltimore, md
m.b.a., business administration, 1994
university of iowa, des moines, iowa